1.888.885.1635

Shipping & Returns

Orders are shipped out of Thunder Bay, Ontario Canada.
Orders must be paid in full before shipped.
We use Canada Post expedited parcel service.

A confirmation email will be sent to you when your order has been shipped, with a Canada Post Tracking Number.

Orders are typically shipped out within 24 hours of receiving an order. Orders received on a Friday, Saturday, Sunday get shipped out Monday.

Shipping Rates

Canadian Destinations:
We help out with the shipping charges and offer the following FLAT RATE fees:
Northwestern Ontario  $10.00
British Columbia  $14.00
Rest of Canada $12.00
Shipping is FREE on orders of $150.00 or more (before taxes).

United States Destinations:
We offer a FLAT RATE shipping of $20.00 on orders under $150.00 (before taxes).
Shipping is FREE on orders of $150.00 or more.

Returns

Sorry, we do not offer refunds except in the case of damaged or defective product. If for any reason you receive a damaged or defective product and need a replacement, please contact us via telephone or email.  BioPetMeds will not accept returns without prior authorization.  Shipping fees are non-refundable on returns.

We accept Mastercard We accept Visa