Shipping & Returns
Orders are shipped out of Thunder Bay, Ontario Canada.
Orders must be paid in full before shipped.
We use Canada Post expedited parcel service.
A confirmation email will be sent to you when your order has been shipped, with a Canada Post Tracking Number.
Orders are typically shipped out within 24 hours of receiving an order. Orders received on a Friday, Saturday, Sunday get shipped out Monday.
We help out with the shipping charges and offer the following FLAT RATE fees:
Northwestern Ontario $10.00
British Columbia $14.00
Rest of Canada $12.00
Shipping is FREE on orders of $150.00 or more (before taxes).
United States Destinations:
We offer a FLAT RATE shipping of $20.00 on orders under $150.00 (before taxes).
Shipping is FREE on orders of $150.00 or more.
Sorry, we do not offer refunds except in the case of damaged or defective product. If for any reason you receive a damaged or defective product and need a replacement, please contact us via telephone or email. BioPetMeds will not accept returns without prior authorization. Shipping fees are non-refundable on returns.